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Q:
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Why can't I connect to the number that I've dialled?
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A:
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The reasons may be:
- Please check the called party number again and remember to put the correct country code and area code if applicable.
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You may have incorrectly entered an international prefix (e.g., 00, 001) before the country code. This prefix is not required to use this card.
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Q:
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Why is there no response after I entered my PIN?
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A:
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The reasons may be:
- A Tone-dial phone or tone dialler is required to use this phonecard service.
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Ensure that you have entered the correct PIN printed on the back of your phonecard.
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Q:
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Can I insert the card in public pay phones?
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A:
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No, the card does not work in public pay phones. |
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Q:
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Should I pay to initiate calls at public pay phones?
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A:
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We don’t charge you for initiating calls at public pay phones, but you have to insert payment according to the pay phone that you use.
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Q:
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Is there any reminder for the remaining call time?
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A:
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Yes, we will inform you of how many minutes you have remaining after you have completed dialing.
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Q:
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What is "Easy Dialing"?
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A:
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"Easy Dialing" allows you to pre-register specific phone numbers so that you never have to enter PIN numbers when dialing international calls
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